Watch Match Platform Terms of Use

1. Application and Acceptance

• These Platform Terms of Use (the “Terms”) apply to any person who browses, registers for or uses the Watch Match website, mobile application and related service interfaces (collectively, the “WM Platform”) (a “User” or “you”).
• By registering an account, selecting the box indicating acceptance of these Terms or continuing to use the WM Platform, you confirm that you have read, understood and agreed to be bound by these Terms. If you do not agree, do not use the WM Platform.
• Certain services are also governed by specific terms, including:
• the Merchant and Private Seller Terms;
• the Transaction Service Terms;
• the Authentication and Handover Service Schedule;
• the Privacy Policy; and
• any other terms clearly displayed on the relevant Order, campaign or service page before confirmation.
• If these documents are inconsistent, the express terms displayed for an individual Order or service will prevail in relation to that Order, followed by the relevant specific terms. These Terms apply to accounts, general use of the WM Platform and matters not governed by specific terms, except where applicable law requires otherwise.

2. Eligibility

• You must be at least 18 years old and have legal capacity to enter into a binding contract before registering for or using any function involving an Offer, purchase or sale.
• If you use the WM Platform on behalf of a company, Merchant or other organisation, you represent that you are fully authorised to act for and bind that organisation to the applicable terms.
• WM may restrict access to particular regions, persons, products or functions to meet legal, risk or service requirements. WM does not guarantee that every service is available in every region.

3. Account Registration and Security

• You must provide true, accurate, complete and current registration information and update it promptly after any change.
• Each account may be used only by authorised persons. You must not sell, transfer, rent or share your account or login credentials with an unauthorised person.
• You must take reasonable measures to protect your password, verification codes and devices, and you are responsible for actions taken through your account. This does not transfer responsibility to you for unauthorised actions caused by a deficiency in WM’s own systems or security.
• If you suspect account misuse, disclosure of login credentials or an unauthorised action, you must immediately change the relevant credentials and notify WM. WM may suspend certain functions and require reasonable verification.
• WM may require identity, merchant or other risk verification. Successful verification means only that WM reviewed specified information under its procedures at the relevant time. It is not a guarantee or endorsement of a User, product, creditworthiness or ability to perform.

4. Role of the WM Platform

• WM provides watch-listing, search, communication, Offer, transaction-process, fee-processing, authentication-coordination, handover and other related platform services.
• Unless an individual listing or Order expressly identifies WM as the Seller, the contract for the sale and purchase of a watch is generally formed between the Buyer and Seller. By providing the WM Platform or coordinating related services, WM does not become the owner of the product, an agent of the Buyer or Seller, a partner, joint venturer or trustee.
• WM may review listing information, coordinate third-party services, retain transaction records, process platform fees, arrange refunds and conduct internal responsibility reviews for Orders. These activities do not mean that WM has verified every item of listing information or guarantees that any User will perform their obligations.
• Watch authentication is conducted by the independent professional authentication organisation disclosed by WM at the relevant time. WM coordinates the service and acts as the primary contact. The scope of authentication, nature of reports, reviews, custody and liability are governed by the Authentication and Handover Service Schedule.

5. Platform Use and User Conduct

A User must not, directly or indirectly:

• engage in fraud, money laundering, infringement, unlawful or misleading activity;
• impersonate another person, submit forged documents, or provide false, incomplete or misleading account, listing, payment or transaction information;
• list or facilitate a transaction involving counterfeit, stolen, infringing, unlawful, sanctioned or otherwise prohibited products;
• harass, threaten, discriminate against, deceive or harm another User, WM employee, authenticator or Handover Centre personnel;
• manipulate Offers, transaction records, reviews, search results, recommendations, platform campaigns or market data;
• gain unauthorised access to any account, system or data, or interfere with, test, circumvent or compromise the WM Platform’s security, permissions, product-locking, payment, notification or review mechanisms;
• use automated tools to extract data at scale, create spam, send unsolicited messages or impose an unreasonable burden on the WM Platform or its Users;
• extract, disclose, sell or misuse B2B prices, personal data, non-public transaction data, authentication reports or other restricted content; or
• request that another User circumvent an established Order process to avoid platform fees, identity verification, risk controls, authentication, product locking or transaction records.

Payment of the watch balance directly by the Buyer to the Seller, or handover at the Seller’s shop or another location through a process permitted by WM, will not by itself be treated as circumvention of the WM Platform.

6. Listings and User Content

• You must ensure that all text, images, videos, documents, messages and other content you submit, publish or transmit is true and lawful, and that you hold all necessary rights and authorisations.
• WM does not verify the authenticity, legality or accuracy of every item of content before publication. Passing a formatting check, publication of a listing or display of a platform label does not mean that WM has confirmed authenticity, ownership, availability, condition or any other listing information.
• WM may use automated and manual methods to review, organise or assist in generating content. Automated output may contain errors. You must check it before publication or reliance.
• Where content breaches the law, these Terms or another applicable policy, or may create risk for Users, third parties or the WM Platform, WM may require amendment, restrict its display, suspend or remove it, and may reasonably require supporting evidence.
• Listings, Seller obligations, prohibited products and disclosure requirements are governed by the Merchant and Private Seller Terms.

7. Offers, Transactions and Payments

• Display of a product or price, or submission of an Offer, does not mean that a transaction has been formed or the product reserved. The time at which the transaction is formed, the product is locked and the parties’ required steps are governed by the Transaction Service Terms and the Order page.
• WM may charge the Commitment Fee, Authentication Fee and any other disclosed fee stated on the Order page. For a Pre-Order Product, WM may also temporarily hold and process the Pre-Order Commitment Fee Balance in accordance with the Transaction Service Terms.
• Unless expressly stated otherwise on the Order page, the Buyer pays the Watch Balance directly to the Seller. WM does not collect that balance and does not guarantee that it has cleared, is irreversible or is free from payment fraud.
• Before confirming an Order, you must check the product, price, currency, Commitment Fee, Authentication Fee, Watch Balance, handover method, refund arrangements and all other material information.
• Cancellations, overdue events, refunds, Buyer and Seller responsibility, and allocation of a Pre-Order Commitment Fee are governed by the Transaction Service Terms and the individual Order. WM’s process is an internal transaction and payment review, not formal arbitration under the Arbitration Ordinance (Cap. 609 of the Laws of Hong Kong).

8. Authentication, Custody and Handover

• A User may select or accept authentication, case opening, handover and related services through the Order process. The detailed inspection scope, authorisation, use and review of reports, fees and refunds are governed by the Authentication and Handover Service Schedule.
• An authentication report is a professional opinion formed by the authentication organisation according to the specified inspection scope and the condition of the watch on the inspection date. It is not manufacturer certification, a permanent guarantee of authenticity, a warranty of quality or repair, a valuation or investment advice.
• WM and its designated service providers may, to the extent reasonably necessary, receive, photograph, seal, transfer and temporarily hold a watch. WM does not provide long-term storage. Users must deliver, collect or complete handover in accordance with notices and bookings.
• Risk, damage, loss, claims and liability while the watch is in the actual possession of WM, the authentication organisation or another designated service provider are governed by the Authentication and Handover Service Schedule and applicable law. Nothing in these Terms excludes or restricts liability that cannot lawfully be excluded or restricted.
• Handover should generally take place at a WM-designated WM Handover Centre. If the parties complete handover elsewhere through a process permitted by WM, the onsite support, identity checks, handover records and CCTV protection of the WM Handover Centre will not apply.

9. Third-Party Services and Links

• The WM Platform may connect to or use authentication, payment, mapping, communications, analytics, cloud or other third-party services. Those services may be provided under the third party’s own terms and privacy policy.
• WM will take reasonable care in selecting and coordinating designated service providers but does not control every third-party system, operation or item of content. Liability for a third-party interruption, delay or error will be determined by the cause, WM’s selection and supervision responsibilities, the applicable specific terms and applicable law. WM does not avoid liability imposed by law merely because a third party provided the service.
• External links are provided for convenience only. Unless WM expressly states otherwise, a link does not constitute WM’s endorsement or guarantee of the relevant website, product or service.

10. Intellectual Property

• The software, interface, brand, logo, layout and WM-created content of the WM Platform belong to WM or its licensors and are protected by applicable intellectual-property laws.
• Without WM’s prior written consent, a User must not copy, modify, sell, license, reverse engineer or otherwise make unauthorised commercial use of them, except where expressly permitted by law.
• A User retains all rights they lawfully hold in their content. By submitting content to WM, the User grants WM a non-exclusive, worldwide, royalty-free licence, capable of being exercised by WM’s service providers, to use that content to the extent reasonably required to provide, operate, display, search, translate, reformat, promote and improve the WM Platform.
• After a product or item of content is removed, WM may continue to retain and use it for as long as reasonably required to handle existing Orders, disputes, backups, compliance and legal records.

11. Monitoring, Restrictions and Account Termination

• In accordance with the Privacy Policy and applicable law, WM may retain and review account and platform records reasonably required for operations, security, customer support, risk management, compliance and dispute handling.
• If WM reasonably believes that a User has breached applicable terms, engaged in fraud or unlawful activity, created a risk to another person or the WM Platform, failed to cooperate with reasonable verification, or where required by law or a competent authority, WM may take proportionate measures including a warning, request for remediation, function restriction, transaction suspension, content removal, account freeze or termination.
• Where the matter is remediable and does not involve an immediate material risk, WM will generally give the User a reasonable opportunity to explain or remedy it. WM may act immediately in matters involving suspected counterfeiting, theft, fraud, sanctions, account compromise, evidence preservation, or personal or property safety.
• WM will generally notify the affected User of the measure and principal reasons and provide an appropriate review channel. WM may restrict or delay disclosure where disclosure may breach the law or a competent authority’s requirement, or compromise platform security or an investigation.
• Restriction or termination of an account does not affect any transaction, payment, refund, dispute, confidentiality, indemnity or other obligation arising before the restriction or termination.

12. Platform Availability and Disclaimers

• WM will take reasonable steps to maintain the WM Platform and services but does not guarantee uninterrupted or error-free operation, immediate updating of all information, or availability of every function at all times or on every device.
• Prices, search results, market data, User Content, prompts and automated output on the WM Platform are provided only for the relevant platform functions and do not constitute financial, investment, legal, tax or other professional advice.
• To the extent permitted by law, WM is not liable for false information supplied by a User, a User’s unauthorised conduct, private arrangements between Buyer and Seller, or third-party fraud that WM could not reasonably have identified in advance. This clause does not exclude liability arising from WM’s own negligence or wilful misconduct, or liability that cannot lawfully be excluded.
• WM does not guarantee that a product will be listed, receive exposure or Offers, complete a transaction, pass authentication or achieve a particular price.

13. Limitation of Liability

• To the extent permitted by applicable law, WM is not liable for purely indirect, incidental, special or consequential loss, or loss that a User failed reasonably to mitigate or avoid.
• Any limitation of liability must be interpreted according to the nature of the event, relevant service, disclosures in the applicable terms and applicable law. Liability relating to authentication, custody of a watch, handover, payment or refund is governed by the relevant specific terms.
• These Terms do not exclude or limit liability for fraud or wilful misconduct, death or personal injury caused by negligence, or any other liability that applicable law does not permit to be excluded or limited.
• If a User becomes aware of an event that may cause loss, the User should notify WM as soon as reasonably practicable, preserve relevant evidence and take reasonable steps to mitigate loss.

14. Privacy and Records

• WM collects, uses, retains and discloses personal data in accordance with the Privacy Policy and applicable law.
• WM may retain account, listing, communication, transaction, payment, authentication and handover records reasonably required to provide services, verify identities and transactions, process payments and refunds, conduct authentication and handover, prevent fraud, handle complaints and legal claims, and comply with legal obligations.
• Retention periods are determined by the purpose of the data, reasonable operational requirements and applicable law. When the relevant need ends, WM will delete, anonymise or otherwise appropriately dispose of the data in accordance with the Privacy Policy and applicable law.

15. Events Beyond Reasonable Control

• WM will not be treated as in breach to the extent that performance is delayed or temporarily prevented by an event beyond its reasonable control, including natural disasters, fire, flood, government action, public transport disruption, public-health events, civil disorder, or widespread system, electricity, network or communications failures.
• WM will nevertheless take reasonable steps to reduce the impact, protect watches in its actual possession, notify affected Users and restore services. Deadlines and arrangements for affected Orders are governed by the relevant specific terms.

16. Amendments and Notices

• WM may amend these Terms to reflect service, operational, risk or legal requirements and will publish updates through the WM Platform, account notices, email or another reasonable method.
• WM will, where reasonably practicable, give advance notice of an amendment that materially affects Users’ rights or obligations. An amendment will generally apply only to activities and transactions after its effective date and will not retrospectively alter the substantive arrangements of a confirmed Order, except where required by law or urgently required to protect Users.
• Continued use of the relevant service after an amendment takes effect constitutes acceptance of the amendment. Where applicable law or the nature of the amendment requires separate express consent, WM will request reconfirmation.
• A notice sent to a User’s account, registered email address, telephone number or platform inbox is treated as delivered by a reasonable method. Users must keep their contact details current and review notices regularly.

17. General

• If any part of these Terms is held invalid, unenforceable or subject to a limiting interpretation, the remaining provisions continue in effect.
• WM’s failure to exercise a right immediately is not a waiver of that right. A waiver on one occasion is not a waiver of a future or different breach.
• A User may not transfer their account or material rights or obligations under these Terms without WM’s prior written consent. WM may transfer these Terms as part of a restructuring, merger, business transfer or service transfer, but may not thereby reduce any right of a User that cannot lawfully be excluded.
• Except for rights expressly granted to a designated service provider under the relevant specific terms, no person who is not a party to these Terms may enforce them under the Contracts (Rights of Third Parties) Ordinance (Cap. 623 of the Laws of Hong Kong).

18. Governing Law and Dispute Resolution

• These Terms are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.
• If a dispute arises between a User and WM, the parties should first submit relevant information through WM customer support or another designated channel and attempt in good faith to resolve it within a reasonable period.
• If the dispute is not resolved through negotiation, either party may submit it to a court of competent jurisdiction in the Hong Kong Special Administrative Region.
• This clause does not restrict either party from making a complaint to or seeking assistance from a law-enforcement agency, regulator or other lawfully established dispute-resolution body.

19. Contact Us

For enquiries about these Terms or the WM Platform, please contact:

• Email: admin@watchmatch.ai
• WhatsApp / Telephone: +852 5990 4888